Privacy Policy
How Advance Hotwater handles the personal information you give us when you get in touch.
Last updated: August 2026
Who we’re
Advance Hotwater (ABN 51 648 273 154) provides hot water system repairs, servicing, replacement and installation in Logan, Queensland. In this policy, “we”, “us” and “our” mean Advance Hotwater.
What we collect
We only collect what we need to respond to you and carry out work: your name, phone number, email address, the address or suburb where the work is needed, and details about your hot water system and the problem you’re having.
If you send us photos of a system, we keep those with the enquiry.
How we collect it
Directly from you — when you call, text, send an email, message us on Facebook, or use the enquiry form on this website.
How we use it
To respond to your enquiry, book and carry out work, invoice you, and keep records of work performed so we can help you again later.
We don’t sell your personal information, and we don’t add you to marketing lists you didn’t ask to join.
Who we share it with
Only where it’s needed to do the job or where the law requires it — for example a manufacturer or supplier when a specific part or warranty claim is involved.
How we store it
We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No method of transmission or storage is completely secure.
Cookies and this website
This website doesn’t set advertising or tracking cookies of its own. If analytics or other third-party tools are added in future, this policy will be updated.
Links to other sites
This site links to our Facebook page and our Google Business Profile. Those platforms have their own privacy policies.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we’re not required to keep it. Contact us using the details below.
Complaints
If you think we’ve mishandled your personal information, contact us first and we’ll try to sort it out. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Contact
Advance Hotwater
Phone: (07) 3801 2155
Mobile: 0400 703 001
Email: admin@advancehotwater.com.au
ABN 51 648 273 154
Changes to this policy
We may update this policy from time to time. The current version is the one published on this page, with the date shown at the top.
Need a hand with your hot water?
Call and describe what the system is doing.
Prefer to text or call a mobile? 0400 703 001